Auckland International Airport (AKL)

Simpleway provides an automated voice announcement system in 12 languages for the airport and 29 airlines. The Simpleway solution aids in passenger communication through the utilisation of localised languages specific for this part of the world, such as Bislama, Samoan and Tongan. The announcement system supplies both the gate agents and operators with the ability to efficiently move passengers through the airport and through the boarding process. This also applies to the navigation of customers from arrival flights through a customised process. The Simpleway Application Server ties into a Bosch Public Address system for message delivery.

Overall the solution increases the ability for operations and airlines to communicate with both domestic and international passengers. The enhanced communication allows passengers to travel through the airport with less stress and more confidence. The automated announcements allow gate agents the freedom to assist passengers without the hassle of using a microphone for manual announcements.