Houston William P. Hobby Airport (HOU)

Simpleway provides an automated announcement system in six languages for the airport as a whole, as well as for four airlines. The Simpleway solution aids in passenger understanding through the utilisation of multiple languages, including English, Spanish, French, German, Mandarin and Japanese. The voice libraries provide perfectly clear announcements, which assists in providing clear and intelligible announcements and ensures passengers receive up-to-date flight information and security announcements.

The announcement system supplies both the gate agents and operations with the ability to efficiently move passengers through the airport and the boarding process. Gate agents can utilise the Simpleway Touchscreen paging station to conduct both boarding announcements and live paging. The Simpleway Application Server ties into a QSC system for message delivery.

Overall the solution increases the ability for customer service representatives, operations and airlines to communicate with passengers. Through the use of the new Simpleway Touchscreen paging station, gate agents are able to provide boarding announcements with just a touch of a button without the loss of live paging, thereby saving the agent time during the boarding process.